Privacy Policy

Last updated: April 3, 2026

1. Introduction

Nuviven, operated by Aion Energy Capital Inc., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit nuviven.com or use our telehealth services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, date of birth, shipping address, and billing information.
• Health Data: Medical history, current medications, lab results, health questionnaire responses, and other information you provide during the medical intake process.
• Usage Data: IP address, browser type, device information, pages visited, referring URLs, and interaction data collected automatically when you use our website.

3. How We Use Your Information

• Service Delivery: To facilitate telehealth consultations, process prescriptions, fulfill orders, and manage your account.
• Physician Communication: To share your health information with licensed physicians in our telehealth partner network so they can evaluate your eligibility and provide clinical care.
• Analytics: To understand how our website is used, improve our services, and optimize the user experience.
• Communications: To send service-related notifications, respond to inquiries, and provide updates about your orders or account.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with the following parties for the purposes described below:

• Telehealth Partners: Licensed physicians and telehealth providers who evaluate your medical intake and make clinical decisions regarding your care.
• Pharmacy Partners: Licensed US compounding pharmacies that prepare and ship your prescribed protocols.
• Payment Processor: Stripe processes all payment transactions on our behalf. Nuviven does not store your credit card information.
• Service Providers: Third-party vendors who assist with website hosting, analytics, email delivery, and customer support, subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

6. HIPAA Compliance

To the extent that we collect, use, or disclose protected health information (PHI), we do so in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws. Please refer to our HIPAA Notice of Privacy Practices for additional details regarding your health information.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve your browsing experience, analyze site traffic, and understand user behavior. You may adjust your browser settings to refuse cookies, though some features of our website may not function properly without them.

8. Third-Party Services

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Nuviven services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will take steps to delete that information promptly.

10. Data Retention

We retain your personal and health information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it in accordance with applicable law.

11. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a portable copy of your data in a commonly used format.
• Opt-Out: Opt out of marketing communications at any time.

To exercise any of these rights, contact us at hello@nuviven.com.

12. California and State Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. Nuviven does not sell personal information. Residents of other states with applicable privacy laws may also have similar rights under their respective statutes.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered users via email. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at hello@nuviven.com.

Aion Energy Capital Inc. d/b/a Nuviven
6335 Pemberton Drive
Dallas, TX 75230